Support Center - GeoArm®
How to contact us by email?
Please email us at support@geoalarm.com. Our team will review your message and get back to you as soon as possible.
How to contact us by phone call?
GeoArm Sales, Tech Support, and Customer Support:
To contact GeoArm Security customer support team by phone, you can dial our toll-free main office phone number at 1-877-443-6276 (Monday - Friday, 9:00 AM - 5:00 PM EST).
For technical support, sales support, or any customer support inquiry, simply call the number listed above and follow the prompts to be connected to the appropriate department. The customer service representatives at GeoArm Security are available to assist you with any questions or concerns you may have. If you reach us outside of our phone support hours, please leave a message and we'll get back to you as soon as possible.
GeoArm 24/7 Live Central Monitoring Station:
To contact GeoArm Security's central station operators by phone, you can dial our toll-free main office phone number at 1-877-443-6276 and press Option 9 (Monday - Sunday, Available 24/7/365).
For assistance with alarm signal testing, placing your system on test, or verifying signals, please contact our Central Station directly. Our team is available to ensure your system is functioning properly and to help prevent any false dispatches during testing.
How to contact us by snail mail?
To contact GeoArm Security by snail mail, you can send your inquiries or correspondence to the below mailing address. Please remember to include your best contact information so they we get back in touch with you.
Corporate Address:
GeoArm Security
1133 Old Okeechobee Rd
West Palm Beach, FL 33401
How to sign up for alarm monitoring services?
Click Here and select the appropriate alarm monitoring service and proceed to online checkout.
How to book GeoArm remote tech support?
Existing Account: Click here to schedule remote tech support for an existing alarm system that is already monitored by GeoArm Security.
New Account: Click here to schedule your appointment for a brand new GeoAlarm alarm monitoring account sign up.
How to find 3rd party onsite tech support?
Click here to find local help for your new/existing alarm system monitored by GeoArm Security.
How to apply for a certificate of alarm?
1. Complete Application Form: Fill out the certificate of alarm provided by GeoArm. This may include personal information, system details, and your monitoring plan specifics.
2. Payment: There is a $10 one-time processing fee associated with obtaining the certificate. Ensure you understand any costs involved and make the necessary payment.
3. Certificate Sent: Once your application is processed and approved, GeoArm will issue your Certificate of Alarm Monitoring directly to your Insurance Agent. This certificate can be used for insurance purposes or to comply with local regulations.
How to update the credit card on file?
Click Here to learn how to update your credit card on file.
How to submit new customer information sheet?
Click Here and select the appropriate new customer information monitoring form.
How to find your GeoArm.com order number?
Click Here to learn how to find your GeoArm.com order number (e.g. GEO-XXXXX).
How to schedule activation appointment?
Click Here to schedule your new/existing system alarm monitoring activation.
How to book remote technical support?
Click Here to book your remote technical support appointment.
How to download your interactive app?
Click Here and choose the interactive alarm monitoring app you want to download.
How to submit a product return?
Follow the below steps:
1. Read the GeoArm Return Policy listed on the top of this page.
2. Complete the return/refunds form listed below and submit to Company within thirty (30) days, starting from the date product was delivered.
3. In addition to the products, all manuals, warranty and literature must be unmarked and included.
4. Items must be unopened, in new and resalable condition. All packaging material (not torn or damaged) must be included.
5. Place smaller manufacturer branded boxes in a larger corrugated box with packing paper and write the Account Number (or Order Number) on the outside of the corrugated box.
6. Purchaser is responsible for any return shipping expenses and it is recommended that Purchaser purchase shipper's insurance.
7. Make sure to record the shipping tracking number for the product return package.
8. Return merchandise must be sent back to our address at GeoArm Security, 1133 Old Okeechobee Rd, West Palm Beach, FL 33401, within ten (10) days after the approval of a return.
Please Note: All product returns require written authorization, from a GeoArm team member, prior to shipment back to Company.
How to test your security system signals?
Make sure to call GeoArm's central alarm monitoring station (Monday to Sunday) to put your account on test while you replace the batteries of your security devices. This test is done free of charge for our monitoring clients.
Step 1: Call GeoArm at 1-877-443-6276 and select Option 9.
Step 2: Give GeoArm agent your name, address, account number (CSID) and false alarm password.
Step 3: Ask us to place your security system on test mode for 1 hour.
Step 4: For the next hour you can cause alarms without the police, fire, or other departments being notified.
Step 5: Please arm your security system and wait for exit delay (time before system arms) to expire.
Step 6: Open your door and windows.
Step 7: Walk in front of your motion detectors.
Step 8: If you have an emergency button such as a panic button, go and press it.
Step 9: Repeat steps 7, 8 as many times as desired.
Step 10: Disarm your system using your keypad or keyfob.
Step 11: After doing a complete test, contact GeoArm at 1-877-443-6276 and select Option 9.
Step 12: Call GeoArm to verify your alarm signals were received, and ask GeoArm to place your account off test mode.
Step 13: Testing complete. You are done!
How to cancel alarm monitoring services?
Click Here and submit the form to cancel your alarm monitoring services.
Flexible Customer Support
Find Information and Resources
The GeoArm Security support center is a comprehensive resource hub designed to empower users with the knowledge and tools they need to effectively manage their security systems. At the heart of this support center are the product manuals, which serve as detailed guides for installing, configuring, and troubleshooting a wide range of security devices. These manuals are particularly valuable for DIY enthusiasts who are keen on setting up their systems independently and correctly. By providing step-by-step instructions and detailed explanations, these guides ensure that users can confidently navigate the complexities of their security systems without the immediate need for professional assistance.
In addition to the product manuals, GeoArm enhances user experience by offering a robust collection of frequently asked questions (FAQs). These FAQs are curated to address common concerns and queries, providing users with quick and accessible solutions. This feature is particularly beneficial for those who prefer to find answers on their own, without the need to contact customer support. For those who require further assistance, GeoArm extends its support through automated customer service via AI chat, a library of YouTube DIY security videos, and the option to schedule live tech support phone appointments. This multi-faceted approach ensures that all users, regardless of their level of expertise, have the resources and support they need to manage their security systems with confidence and ease.
