System Status Page - GeoArm Security®
▼ GeoArm System Status Page ▼
The GeoArm system status page serves as a vital resource for users, providing real-time updates on the operational status of various services, including the website and billing portal. This dedicated page is designed to keep customers informed about the current state of GeoArm's systems, ensuring transparency and reliability. By regularly updating the status page with information on any known issues or scheduled maintenance activities, GeoArm demonstrates its commitment to maintaining open communication with its users.
Visitors to the status page can quickly ascertain whether there are any disruptions affecting their services. The page provides detailed information, including the nature of the issue and estimated resolution times, allowing users to plan accordingly. This proactive approach helps minimize inconvenience and ensures that customers are always aware of the status of their services. By offering this resource, GeoArm empowers its users to stay informed and make informed decisions, reinforcing trust and confidence in the reliability of their security systems.
Visitors to the status page can quickly ascertain whether there are any disruptions affecting their services. The page provides detailed information, including the nature of the issue and estimated resolution times, allowing users to plan accordingly. This proactive approach helps minimize inconvenience and ensures that customers are always aware of the status of their services. By offering this resource, GeoArm empowers its users to stay informed and make informed decisions, reinforcing trust and confidence in the reliability of their security systems.
Open Issues:
May 8, 2025 - We are aware of a known issue with our recurring credit card management system. Users are unable to delete their existing credit cards or select a primary card after adding a new credit card to their account. If applicable, to change/update the credit card on file, click here to submit the following billing form.
Closed Issues:
May 8, 2025 - We are experiencing a Merchant Bank Issue that has resulted in our GeoArm Billing Portal going down. All customers are affected by this outage and it has been reported they are unable to reset their password or login to their online account. We appreciate your patience, our engineers are working to restore this as soon as possible.
May 12, 2025 - It has been reported AlarmNet, powered by GeoArm customers, are experiencing an impairment impacting the following services: Alarm Signaling and the Total Connect App. AlarmNet is monitoring the situation with high priority. Additional updates shall be provided until all services have fully restored.
May 15, 2025 - Update: Some GeoArm users may still be experiencing intermittent degraded performance in connecting to Verizon LTE communicators via AlarmNet, Total Connect 2.0, and/or Compass remote commands. This may result in various commands responding intermittently, such as panel login, changes to a panel, arm/disarm and failure to load panels. Resideo's team continues to actively investigate the issue. Resideo is actively engaged with Verizon's Technical Team. For live updates go to Resideo's System Status Page until full functionality is restored.
We apologize for any inconvenience. Please check back here for real-time updates.
