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#1. Satisfactory VoIP Network? : When sending alarm signals over a digital voice line over internet protocol ("VoIP") you should be aware that not all VoIP lines are equal. VoIP lines where designed to send voice and not data which is what your Napco alarm tries to send to our central station receiver. GeoArm has tested and approved successful transmission of VoIP alarms over AT&T U-verse, Verizon FiOS, Bright House, Cablevision, Charter, Comcast, Cox, and Time Warner digital lines. Unfortunately, we are unable to send reliable signals using the MagicJack, Ooma, Vonage networks. If your VoIP provider is not listed above, we will be glad to attempt the risk-free VoIP setup for you.
#2. Unlocked Control Panel? : The "installer code" is a 4-digit code that may have been programmed into your Napco security system to prevent ("lock-out") GeoArm from accessing your security systems programming. If this 4-digit lock-out code is used on your alarm control panel by your previous alarm monitoring company it may, or may not be able to be reprogrammed for our VoIP monitoring services. In some cases, depending on your previous monitoring company a default of the Napco alarm control panel can be performed to set the panel back to factory settings.
#3. Dial Tone at the Control Panel? : Lastly, after meeting the above requirements, for your Napco VoIP security system to send data over the digital line, it will need dial-tone at the control panel ("brains of the system"). The control panel is usually a big metal can that is located out of site with traditional wired or hybrid security systems and usually the all-in-one plastic enclosure for newer wireless systems. Through the back of the wired control panel there is a spot to land the "tip" and "ring" wires to the board. For wireless control panels usually you snap the phone line into the appropriate slot. To test this, you may attach a cordless or any phone to the applicable telephone wire and attempt to make a phone call. Assuming you can make a phone call and/or heard dial tone, on the jack where the control panel is located, we should be good to go.