Technical Support - GeoArm Security®
Remote DIY Tech Support
with GeoArm Over the Phone!
Remote technical support involves providing technical assistance and troubleshooting for security and alarm systems through remote means such as email, phone support or remote access tools. This can include remotely diagnosing and resolving technical issues with your system, configuring settings, upgrading software or hardware components, and providing training to users. The goal of GeoArm remote technical support is to ensure that the security system is functioning properly and effectively in order to provide reliable protection and peace of mind to the user. To lessen the cost incurred by an onsite technician, we have catered our remote services with the DIY customer in mind. Clients under our monitoring service can conveniently schedule an appointment online with our in-house experts, benefiting from our current tech support rates, which are affordably priced.On-Premises Technician
with Third Party Onsite Help!
Onsite technical support involves providing technical assistance and troubleshooting for security and alarm systems in person, at the physical location where the system is installed. We recommend that our customers, who want "white glove" onsite service, shop for a reputable local installer, handyman, electrician or alarm technician and pay their prevailing rates accordingly. Additionally, you should also book the corresponding appointment time with a GeoArm remote technician who can further assist the chosen onsite technician.
How to book GeoArm remote tech support?
Existing Account: Click here to schedule remote tech support for an existing alarm system that is already monitored by GeoArm Security.
New Account: Click here to schedule your appointment for a brand new GeoAlarm alarm monitoring account sign up.
How to find 3rd party onsite tech support?
Click here to find local help for your new/existing alarm system monitored by GeoArm Security.
When does my monthly billing start?
Your monthly monitoring charges will begin 30 days after your order date. During the free trial period, you will receive monitoring service at no charge. To maximize the value of the 30-day free trial, we encourage clients to do their part in completing the setup process promptly.
This billing schedule continues each month to ensure uninterrupted monitoring and service. If you have any questions regarding your activation date or billing cycle, our customer support team will be happy to assist you.
Example:
- Order Date: June 8, 2026
- 30-Day Free Trial Ends: July 8, 2026
- First Monthly Billing Date: July 9, 2026
- Second Monthly Billing Date: August 9, 2026
After your free trial ends, your subscription will automatically renew each month based on your initial monthly billing date.
How to apply for a certificate of alarm?
1. Complete Application Form: Fill out the certificate of alarm provided by GeoArm. This may include personal information, system details, and your monitoring plan specifics.
2. Payment: There is a one-time administrative fee associated with processing the certificate. Customers can choose between standard or expedited COA issuance turnaround times.
Standard alarm certificate issuance includes a one-time $10 administrative fee. Processing is typically completed within 3-5 business days. And, expedited alarm certificate issuance includes a one-time $25 administrative fee. Processing is typically completed within 1 business day.
3. Certificate Sent: Once your application is processed and approved, GeoArm will issue your Certificate of Alarm Monitoring directly to your Insurance Agent or Broker. This certificate will serve as proof for insurance purposes or local regulatory compliance.
How to update the credit card on file?
Click Here to learn how to update your credit card on file.
How to submit new customer information sheet?
Click Here and select the appropriate new customer information monitoring form.
How to find your GeoArm.com order number?
Click Here to learn how to find your GeoArm.com order number (e.g. GEO-XXXXX).
How to schedule activation appointment?
Click Here to schedule your new/existing system alarm monitoring activation.
How to download your interactive app?
Click Here and choose the interactive alarm monitoring app you want to download.
How to submit a product return?
Follow the below steps:
1. Read the GeoArm Return Policy listed on the top of this page.
2. Complete the return/refunds form listed below and submit to Company within thirty (30) days, starting from the date product was delivered.
3. In addition to the products, all manuals, warranty and literature must be unmarked and included.
4. Items must be unopened, in new and resalable condition. All packaging material (not torn or damaged) must be included.
5. Place smaller manufacturer branded boxes in a larger corrugated box with packing paper and write the Account Number (or Order Number) on the outside of the corrugated box.
6. Purchaser is responsible for any return shipping expenses and it is recommended that Purchaser purchase shipper's insurance.
7. Make sure to record the shipping tracking number for the product return package.
8. Return merchandise must be sent back to our address at GeoArm Security, 1133 Old Okeechobee Rd, West Palm Beach, FL 33401, within ten (10) days after the approval of a return.
Please Note: All product returns require written authorization, from a GeoArm team member, prior to shipment back to Company.
How to test your security system signals?
Make sure to call GeoArm's central alarm monitoring station (Monday to Sunday) to put your account on test while you replace the batteries of your security devices. This test is done free of charge for our monitoring clients.
Step 1: Call GeoArm at 1-877-443-6276 and select Option 9.
Step 2: Give GeoArm agent your name, address, account number (CSID) and false alarm password.
Step 3: Ask us to place your security system on test mode for 1 hour.
Step 4: For the next hour you can cause alarms without the police, fire, or other departments being notified.
Step 5: Please arm your security system and wait for exit delay (time before system arms) to expire.
Step 6: Open your door and windows.
Step 7: Walk in front of your motion detectors.
Step 8: If you have an emergency button such as a panic button, go and press it.
Step 9: Repeat steps 7, 8 as many times as desired.
Step 10: Disarm your system using your keypad or keyfob.
Step 11: After doing a complete test, contact GeoArm at 1-877-443-6276 and select Option 9.
Step 12: Call GeoArm to verify your alarm signals were received, and ask GeoArm to place your account off test mode.
Step 13: Testing complete. You are done!
How to sign up for alarm monitoring services?
Click Here and select the appropriate alarm monitoring service and proceed to online checkout.
